George > wrote in message
. ..
> The Ranger wrote:
>> JoeSpareBedroom > wrote in message
>> ...
>> [snip]
>>> A lot of other people must've bitched, too, because
>>> Arnold rye is back.
>>>
>> "A Letter is equal to 1000 customers' voices. Corporations
>> listen when you write."
>> - Prof. Emeritus Lawrence Laury, SJSU 1988
> Not with megacorps. I had an issue with wachovia. I
> had numerous people shaking their heads when I
> related the story.
> I wrote a polite letter to the ceo/presidents/chairman's
> (same guy) office explaining that their actions defied
> any logic and none of their people who could be
> reached by phone did anything more than give me the "we are
> megacorp and you are a little meaningless
> piece of crap so just go away" line. A literate and
> polite woman called back and I explained the
> scenario and she very, very politely told me that
> thats the way they do things at megabank.

I've also run into that with WAMU (another 'institutional' bank
that has systems in place to confound and disrupt customer
service.)

But...

I still write my Letters and have enjoyed many more successes than
failures. For those, like WAMU, that are clearly unwilling to
listen to my complaint, I post warnings everywhere I can.

My favorite electronic source is the BBB.org. Many will not use
them (coincidently, the same that bitch-and-moan aloud but won't
write A Letter or post a warning) and consider them impotent but,
again, my experiences are often vastly different.

Please keep writing your Letters!

ObFood: Fire Fighter's Omelet; habanero, jalapeño, and Serraño
chopped together with Monterey Jack.

The Ranger