"KLS" > wrote in message
...
>I was looking around for that 10" wide Wusthof chef's knife
> recommended here and ended up at one of those websites that shows the
> various vendors of the item being sought. In this case, Kitchen
> Universe was listed along with Amazon, and their price for what
> clearly said "wide" body knife on this page was lower than Amazon's,
> so I surfed over there to see about ordering it. To make a long story
> short, I ordered the knife, and then when I read the order
> confirmation, I noticed that the word "wide" was nowhere in the
> product description,

You did not do your homework. If you took the time to double check things,
you'd have seen that the model number is different. The photo looks
different. You just can't trust a link.


> Well, this was even more
> infuriating because they were not answering their telephone either, so
> now I have a written complaint in to my credit card along with a
> screen capture of the website that caused all these problems plus
> copies of the emails I sent. So, I recommend that no one buy anything
> from Kitchen Universe because they are a fraudulent business.

The customer service is crappy, but they are not fraudulent. Look at the
photo and the model number. If they sent was is shown, they did exactly
what you asked. You have a legitimate complaint about service, but you have
no complaint about the product they sold as it is exactly what you asked
for.