In article <300120082019135858%ouchimbleeding@ouchimbleeding. com>,
dull knife > wrote:

> In article >,
> Melba's Jammin' > wrote:
>
> > Wow! I hope to high heaven that you got his name and wrote to the
> > corporate office with the details of your experience!! That's just
> > nasty! Shame on him. Little punk!
>
> I might have done what you suggest in my younger days. But now that
> I'm a senior citizen, I leave the complaining up to someone else to
> prevent stress.

That's funny. I write my complaint letters in order to alleviate my
stress. :-0) Stating my dissatisfaction with a policy, practice, or
situation lets me feel like I "did something" instead of just bitched
about it to a friend. I believe in voting with my feet and I like to
give folks a second chance, too.
>
> Sadly, this employee will likely eventually mess up again.

If his bosses don't know of his poor customer relations how can they be
expected to intervene so it doesn't repeat?

> Organizations like that (gov't, too, it's everywhere) are structured to
> back up employees no matter how incompetent they are. It would be a
> waste of time.

Huh. Two weeks ago I needed to pick up 3 prescriptions. There was a
sign saying a new computer system was in use and please be patient.
There were about 4 or 5 people ahead of me in line. I waited 45 minutes
and could get only two of them. There were two people behind the
counter and they looked harried. When asked they said they were denied
more help by their manager. I asked for a name, came home, and emailed
the guy stating that there tv ads touting their pharmacy's customer
service were a sham ‹ that the customers at this store weren't getting
much service and would he please get them some HELP for a few days while
they become more confident and familiar with their new system.

Several hours later I went back to the store and there were 3 people
working and 6 people in line, some who had been there for half an hour
(I asked). I came home and emailed him again that night.

The next day when I went back for the third prescription there were 7
people behind the counter and the District Manager was one of them.
There was still a line of people but my wait was 20 minutes instead of
the hour it might well have been.

I sent him another email, thanking him for helping out. :-0) I suppose
he was, in a sense, "backing up his employees," but it looked like
better customer service in the end.

>
> No, there's a recession (or worse) coming and Target will be one of
> those places that will wish they had customers back with whom they
> adopted a cavalier attitude. I call it "The American Attitude."
> Basically, it involves telling people they have disagreements or
> misunderstandings with, or who don't like prices or selection, to "Go
> shop someplace else if you don't like it."

Understood.

> I think there'll be less of this when times get tougher.

Well, I'm interested in Target's success and when times are tougher and
situations need improvement, it's nice to know exactly where the
improvement needs to happen.

> Besides, I wouldn't have discovered Freddies if this hadn't happened.
> I'm happy, it's a union shop.

Well, there you go! :-)
I hope the union represents its workers well so they can serve their
customers well.

> Best wishes to you.

Thank you * back atcha.
--
-Barb, Mother Superior, HOSSSPoJ
http://www.jamlady.eboard.com; check the second note and
tell me if you knowwhat it is.
Laissez les bons temps rouler!