sf > wrote in message >. ..
> On 21 Oct 2003 09:59:54 -0700, (-L.) wrote:
>
> > sf > wrote in message >. ..
> > > >
> > > I'm fairly careful with my Calphalon (can't say the rest of
> > > the family is though). I've had them for a good 20 years
> > > too, so the coating is thin to nonexistant on the inside.
> > > Frankly, I think they work the same... they just aren't very
> > > pretty anymore.
> >
> > At some point, they quit becoming non-stick, and tend to heat up too
> > fast (uneven heating). At least mine did.
>
> I only use the saucepans & stock pots, because I never
> expected to like using coated aluminum sauté pans (I use
> cast iron for that).
>
>
> > That's when I sent them
> > in. It wasn't very expensive to send them in, and I got brand new
> > pots, with lids. Since I didn't send in the lids with the old ones, I
> > now have double lids. 
> >
> You really *got* replacements for OLD pieces... just because
> the coating got thin through normal wear & tear? WOW! I
> read the web site and normal wear & tear didn't jump out at
> me as a reason for replacement.
Yes. The anodization is guaranteed for life. Just describe where and
when you bought the products, where you have lived, what the problem
is (anodization has worn off, and pitting, or whatever), tell them you
use the pots a lot, and they will replace them for free. If you want,
call them and talk to a CS rep - and get a return authorization number
(not necessary, but I think I did so once).
>
> Now you're making me seriously consider taking them up on
> that lifetime offer!
I have sent pots in twice. One was abused with scorching tomato
sauce, but had other problems. They replaced it. They really honor
their guarantee!
-L.