On 2008-05-21, Felice > wrote:


> "Comcast, whose service so infuriated a Virginia grandmother she took a
> hammer to a local Comcast office ,,,"

While admire her hutzpuh, I wonder if that GM had broadband before Comcast.

I'm not here to sing Comcast's praises, but I had Comcast before moving to
CO. In the 10 yrs I had that same cable feed, it was owned by Viacom, TCI,
@Home, and AT&T and every single one of them couldn't even come close to
providing as fast and reliable a service as Comcast did the last 2-3 years
they had it. Yes, Comcast has its flaws, as does the industry as a whole,
but in comparison to the other stewards of that feed, it was by far and away
the best.

Now, for the usenet thing. Comcast takes a really crapy view of usenet, as
do all major ISPs. It's overhead with no return on value. Comcast takes an
even more bizarre logic spin on it. They figure usenet (newsgroups) is
being provided to you, the customer, as a free service. Since they provide
it gratis, they feel they have no obligation to support "it" on the
customer's behalf. Customers should be grateful they get it at all. So,
any bitches you have about newsgroups is falling on deaf ears at Comcast.
Also, remember that most other major ISPs do not provide usenet at all.

One last word about support. If any of you people ever spent 1 day in the
same shoes as those poor folks, you wouldn't be bad mouthing them. They do
what they can with what they have. I will tell you right now that most of
them provide only the service they are aware of, the support and knowledge
they are themselves provided with. If you do run into a good support
person, more than likely it's because he/she is self-educated far above any
knowledge provided by the company. Be very grateful you lucked onto that
person.

nb ....BTDT