On Thu, 22 May 2008 16:50:09 GMT, notbob > wrote:

>On 2008-05-22, blake murphy > wrote:
>
>
>> no idea what usenet *was*.
>
>This reflects net denizens as a whole. Most folks have no clue what usenet
>is. In fact, the majority of people who use "newsgroups" don't really know
>what usenet is. Only one person who I know who frequents the net is aware
>of newsgroups/usenet, and he's a 6 figure sysadmin. I suspect the number of
>people calling support about usenet is small, hence the number of support
>people who are aware of it is also small.
>

yabbut, this is supposed to be their *business*.

>> the thing that bothers me about tech support is that while i realize
>> they deal with their share of clueless people, they seem to think that
>> *every single person* they talk to is an idiot. *that* ****es me off.
>
>You may be taking it the wrong way. After ten yrs of calling cable
>broadband support, I find the majority of support people to be idiots. Most
>have only a rudimentary knowledge of the net and how it works. So, what you
>perceive as them treating you like and idiot is usualy just the opposite.
>They do not know how to troubleshoot a problem, so they fall back on a
>predetermined step-by-step script provided by Comcast. "Have you tried
>unplugging your modem for 3 mins?" "Did you try rebooting your computer?" I
>realize this is maddening, as you've no doubt already done all this 3 times.
>But, the sup/tech doesn't know any better, so they are sticking to the script.
>

my favorite is 'you may have to re-install your
browser/email/operating system.' um, no, i don't think so.

usually when i have problems (other than access problems), i just
search with google or google groups.

your pal,
blake