George Kerby wrote:

> On 8/3/08 12:37 PM, in article
> , "Gregory Morrow"
> > wrote:
>
> >
> > [x-posted to houston.eats]
> >
> > blake murphy wrote:
> >
> >> On Sat, 02 Aug 2008 22:54:09 -0700, sf wrote:
> >>
> >>> On Sat, 02 Aug 2008 16:06:12 -0500, Janet Wilder
> >>> > wrote:
> >>>
> >>>> sf wrote:
> >>>>> On Sat, 02 Aug 2008 14:46:12 -0500, Janet Wilder
> >>>>> > wrote:
> >>>>>
> >>>>>> Then you pick up the whole thing with the chop sticks and eat it.
> >>>>>
> >>>>> You must have a really big mouth! I've yet to come across a one
bite
> >>>>> roll.
> >>>>>
> >>>>>
> >>>> I take several bites, but the Japanese eat it in one bite.
> >>>
> >>> I've tried the one bite method, but it gags me. I don't understand
> >>> how they can chew so much food all at once!
> >>
> >> me either. or a piece of sushi.
> >
> >
> > Reminds me of a famous "incident" from years ago on houston.eats.
"Sheryl"
> > was a high - strung bitch poster on rec.travel.air and houston eats (of
> > course she was a nemesis of mine...). She posted this, which became
fodder
> > for much trollerizing by myself and other of her detractors; in checking
the
> > archives I find that I even x - posted it here, some of you kids might
> > remember it. In any case I felt so sorry for poor Ms. Connie Wong! Hope
> > Miyako is doing a THRIVING business, lol :
> >
> > Here's the thread; after this message I've included her original letter
to
> > Miyako Sushi in Houston TX. You can google "Sheryl", "Connie Wong", or
> > "Miyako" on rec.travel.air or houston.eats and get all sortsa nonsense
> > (includng my own, natch):
> >
> >
http://groups.google.com/group/houst.../ad67c11709c3b
> > e75/97ded428a374e266?lnk=st&q=#97ded428a374e266
> >
> > From: Sheryl >
> > Subject: Miyako--My Lunch Today
> > Date: 2000/03/23
> > Message-ID: >
> > X-Deja-AN: 601111225
> > Content-Transfer-Encoding: 7bit
> > References: >
> > >
> > X-Accept-Language: en
> > Content-Type: text/plain; charset=us-ascii
> > X-Complaints-To:
> > X-Trace: news.flash.net 953775488 209.30.70.142 (Wed, 22 Mar 2000
19:38:08
> > CST)
> > Organization: http://pub4.ezboard.com/bpricelineandexpediabidding
> > MIME-Version: 1.0
> > Reply-To:
> > NNTP-Posting-Date: Wed, 22 Mar 2000 19:38:08 CST
> > Newsgroups: houston.eats
> >
> > "Just curious if you've been to Miyako in the past few days since you
> > made this post. If you have, did you mention anything about my
> > experience? Response?
> >
> > Earlier this evening I received a phone call from Connie Wong, the lady
> > to whom my letter was addressed. This is the first contact I have
> > received since sending my letter one month ago. She stated that she
> > received my letter and discussed it with John, the owner. They are
> > reviewing the policy. No apology was offered until well into the
> > conversation.
> >
> > I asked her why the policy was in place and her response was that the
> > appearance is different. I asked her what difference it made as to the
> > appearance if that's what the customer requested. She talked around
> > that and never really gave me an answer. I told her that ability to eat
> > my food without my mouth being totally full was far more important than
> > the food's appearance, and frankly there is no difference in the
> > appearance.
> >
> > I stressed to her how offended I was at the way it was handled and she
> > said that the new manager was doing her job. I then discussed the
> > customer service issue and she just offered lip talk. I then told her
> > that actions speak far louder than words. I also told her that in the
> > month since this incident, I have been taking special notice at the
> > customer service I have received at numerous restaurants. I offered
> > several examples of experiences I've had at restaurants where they
> > didn't know me from Adam (unlike at Miyako where everyone knows me) and
> > that in at least 3 instances, I was provided with extremely nice service
> > and provided with things I never even asked for. One such example was
> > at La Vista. I placed a takeout order a couple weeks ago. My entree
> > came with a salad that I knew I would not care for. I told them that I
> > didn't want the salad included and that I would like to order a caesar
> > salad. I did not ask for nor did I expect to receive the caesar salad
> > as a substitution for the salad that was included on the menu. Further,
> > I asked for extra potatoes and at the same time I said to please charge
> > me whatever they felt was appropriate. When I was given the check,
> > there was no charge for either the caesar salad nor the extra potatoes.
> > I told the order taker that there was a mistake and to please charge me
> > for the additional items. The manager was standing right there and
> > said, "there's no charge." I couldn't believe it. I told him I wanted
> > to pay for those items but he insisted that I pay only for the entree.
> > I relayed this story to Connie Wong.
> >
> > So anyway, after a lot of getting nowhere, she again said they were
> > reviewing the policy and asked what they could do to win back my
> > business. I told her, at a minimum, that I would like a letter of
> > apology from the owner as to how I was treated as the owner is who I
> > wanted to write to in the first place. I wanted to be assured that
> > there would be no additional charge for cutting a custom order in 8
> > pieces instead of the standard 6 pieces and that I would like a
> > complimentary meal to compensate for the ruined lunch I had last month.
> >
> > She said she would relay my request to the owner and would send me a $25
> > gift certificate. She then asked if I would return. I told her that I
> > was not satisfied with only the gift certificate. I wanted an apology
> > from the owner and the assurance that this would not happen again..."
> >
> > </>
> >
> > Sheryl Mexic's original letter to Miyako Sushi:
> >
> > :As I've commented on houston.eats several times in the past, I'm a
> > regular at lunchtime at Miyako on Kirby. Looks like today was my last
> > visit. I'll let my letter to Ms. Connie Wong explain. I got Ms. Wong's
> > name when I called the Westheimer location asking for the name and
> > address of Miyako's owner, who I know by sight from various times he's
> > been in the particular Miyako location where I was eating at the time.
> > Whenever he sees me, he always acknowledges me. Unfortunately, I was
> > told that Ms. Wong is in charge of all the restaurants and that I should
> > write to her. The nature of my request was known since I was forthright
> > from the beginning of the phone call. I immediately identified myself
> > by name and said I had a bad experience at the Kirby location earlier
> > today and I wanted to inform the owner about it.
> >
> > Ms. Connie Wong
> > Miyako Restaurant
> > 6345 Westheimer
> > Houston, TX 77057
> >
> >
> > Dear Ms. Wong:
> >
> > My lunch hour today was an experience I hope to forget, as it was quite
> > unpleasant. Some background is in order, so first, I want you to know
> > that my first time ever eating sushi was at Miyako on Westheimer in
> > 1985. I've been hooked on sushi ever since, regularly having dinner at
> > the Miyako on Westheimer, the Little Miyako that was located in the
> > Village about 10 years or so ago, and then when that location closed,
> > the Kirby location. In the mid-1990s when the downtown location opened,
> > I began having lunch there at least once per week, every single week,
> > until I began working in Greenway Plaza in January 1998. Since that
> > time, until today, I've had lunch at the Kirby location at least once
> > per week, every single week. So a reasonable estimation would be that
> > I've eaten at Miyako more than 500 times in the past 15 years.
> >
> > I arrived at the Kirby location at 11:35 a.m. today and took my usual
> > seat at the sushi bar. Being that today was a federal holiday and many
> > offices were closed, there were only two others at the sushi bar, and
> > over the next 10 minutes, a total of about 5 tables were occupied.
> > Still, just the one couple and me at the sushi bar. In other words, not
> > very busy.
> >
> > Among other sushi items, I ordered the Miyako Special maki. As I always
> > do when ordering the Miyako Special maki, I asked that it be cut into 8
> > pieces, rather than the usual 6 pieces, because when cut into 6 pieces,
> > a single piece is too large for me to eat without biting into it, and
> > then it completely falls apart. About three minutes after taking my
> > order, the waitress returned to say that I would be charged $1 for
> > cutting the maki into 8 pieces instead of 6 pieces. I looked her
> > straight in the face and told her that I was highly insulted by that
> > comment and told her of my frequency of visits to Miyako. She told me
> > that it was the manager's decision to charge me $1. I asked to speak
> > with the manager. The manager, who I recall previously as a waitress,
> > came from the kitchen area with a very sour look on her face. I then
> > reiterated to the manager what I told the waitress of how insulting the
> > idea of charging me $1 to make two slices with a knife. I also reminded
> > her of my very frequent visits to Miyako, which I knew she already knew,
> > because every single employee who works outside the kitchen knows me by
> > my frequent visits.
> >
> > She told me that mine was a special request and there would be a $1
> > charge. I then told her that I guessed she had no idea what the notion
> > of customer service was and that she had two choices. She could either
> > charge me $1 for her employee to make 8 slices instead of 6 slices and I
> > would never again set foot in Miyako, or she could change her mind and I
> > would remain a customer. She stated once again that there would be a $1
> > charge. I then turned around, picked up my magazine and walked out of
> > the restaurant. Mind you, I had ordered a Coke which had already been
> > served to me and which I had partially consumed. I did not pay for it
> > nor was I followed and asked to pay for it.
> >
> > I am truly saddened to have to make the decision to no longer have lunch
> > at a restaurant that I so much enjoy at least once per week. But then,
> > it's a sad day when $1 is more important than the loyalty I've shown
> > Miyako over 15 years and thousands of dollars.
> >
> > /s/
> >
> > P.S. As a final comment, I thought I'd offer that sometimes I order the
> > daily special, even when there is a piece of sushi that I do not care
> > for, typically squid. Whenever squid is on the daily special, I tell
> > the sushi chef he can just leave it off my plate, something I consider
> > to be quite thoughtful. Miyako can re-sell it to someone else, charging
> > the normal per piece price, and I've not wasted any food."
> >
> >
> > END OF LETTER
> >
> > </>
> >
> >
> Had to be a blonde...


Nope, a brunette. Here's her ugli mug, it proves that there IS a god, lol:

http://www.johnnyjet.com/folder/repo...TravelQ&A.html


--
Best
Greg