On 8/3/08 1:39 PM, in article
, "Gregory Morrow"
> wrote:

>
> George Kerby wrote:
>
>> On 8/3/08 12:37 PM, in article
>> , "Gregory Morrow"
>> > wrote:
>>
>>>
>>> [x-posted to houston.eats]
>>>
>>> blake murphy wrote:
>>>
>>>> On Sat, 02 Aug 2008 22:54:09 -0700, sf wrote:
>>>>
>>>>> On Sat, 02 Aug 2008 16:06:12 -0500, Janet Wilder
>>>>> > wrote:
>>>>>
>>>>>> sf wrote:
>>>>>>> On Sat, 02 Aug 2008 14:46:12 -0500, Janet Wilder
>>>>>>> > wrote:
>>>>>>>
>>>>>>>> Then you pick up the whole thing with the chop sticks and eat it.
>>>>>>>
>>>>>>> You must have a really big mouth! I've yet to come across a one
> bite
>>>>>>> roll.
>>>>>>>
>>>>>>>
>>>>>> I take several bites, but the Japanese eat it in one bite.
>>>>>
>>>>> I've tried the one bite method, but it gags me. I don't understand
>>>>> how they can chew so much food all at once!
>>>>
>>>> me either. or a piece of sushi.
>>>
>>>
>>> Reminds me of a famous "incident" from years ago on houston.eats.
> "Sheryl"
>>> was a high - strung bitch poster on rec.travel.air and houston eats (of
>>> course she was a nemesis of mine...). She posted this, which became
> fodder
>>> for much trollerizing by myself and other of her detractors; in checking
> the
>>> archives I find that I even x - posted it here, some of you kids might
>>> remember it. In any case I felt so sorry for poor Ms. Connie Wong! Hope
>>> Miyako is doing a THRIVING business, lol :
>>>
>>> Here's the thread; after this message I've included her original letter
> to
>>> Miyako Sushi in Houston TX. You can google "Sheryl", "Connie Wong", or
>>> "Miyako" on rec.travel.air or houston.eats and get all sortsa nonsense
>>> (includng my own, natch):
>>>
>>>
> http://groups.google.com/group/houst.../ad67c11709c3b
>>> e75/97ded428a374e266?lnk=st&q=#97ded428a374e266
>>>
>>> From: Sheryl >
>>> Subject: Miyako--My Lunch Today
>>> Date: 2000/03/23
>>> Message-ID: >
>>> X-Deja-AN: 601111225
>>> Content-Transfer-Encoding: 7bit
>>> References: >
>>> >
>>> X-Accept-Language: en
>>> Content-Type: text/plain; charset=us-ascii
>>> X-Complaints-To:
>>> X-Trace: news.flash.net 953775488 209.30.70.142 (Wed, 22 Mar 2000
> 19:38:08
>>> CST)
>>> Organization: http://pub4.ezboard.com/bpricelineandexpediabidding
>>> MIME-Version: 1.0
>>> Reply-To:
>>> NNTP-Posting-Date: Wed, 22 Mar 2000 19:38:08 CST
>>> Newsgroups: houston.eats
>>>
>>> "Just curious if you've been to Miyako in the past few days since you
>>> made this post. If you have, did you mention anything about my
>>> experience? Response?
>>>
>>> Earlier this evening I received a phone call from Connie Wong, the lady
>>> to whom my letter was addressed. This is the first contact I have
>>> received since sending my letter one month ago. She stated that she
>>> received my letter and discussed it with John, the owner. They are
>>> reviewing the policy. No apology was offered until well into the
>>> conversation.
>>>
>>> I asked her why the policy was in place and her response was that the
>>> appearance is different. I asked her what difference it made as to the
>>> appearance if that's what the customer requested. She talked around
>>> that and never really gave me an answer. I told her that ability to eat
>>> my food without my mouth being totally full was far more important than
>>> the food's appearance, and frankly there is no difference in the
>>> appearance.
>>>
>>> I stressed to her how offended I was at the way it was handled and she
>>> said that the new manager was doing her job. I then discussed the
>>> customer service issue and she just offered lip talk. I then told her
>>> that actions speak far louder than words. I also told her that in the
>>> month since this incident, I have been taking special notice at the
>>> customer service I have received at numerous restaurants. I offered
>>> several examples of experiences I've had at restaurants where they
>>> didn't know me from Adam (unlike at Miyako where everyone knows me) and
>>> that in at least 3 instances, I was provided with extremely nice service
>>> and provided with things I never even asked for. One such example was
>>> at La Vista. I placed a takeout order a couple weeks ago. My entree
>>> came with a salad that I knew I would not care for. I told them that I
>>> didn't want the salad included and that I would like to order a caesar
>>> salad. I did not ask for nor did I expect to receive the caesar salad
>>> as a substitution for the salad that was included on the menu. Further,
>>> I asked for extra potatoes and at the same time I said to please charge
>>> me whatever they felt was appropriate. When I was given the check,
>>> there was no charge for either the caesar salad nor the extra potatoes.
>>> I told the order taker that there was a mistake and to please charge me
>>> for the additional items. The manager was standing right there and
>>> said, "there's no charge." I couldn't believe it. I told him I wanted
>>> to pay for those items but he insisted that I pay only for the entree.
>>> I relayed this story to Connie Wong.
>>>
>>> So anyway, after a lot of getting nowhere, she again said they were
>>> reviewing the policy and asked what they could do to win back my
>>> business. I told her, at a minimum, that I would like a letter of
>>> apology from the owner as to how I was treated as the owner is who I
>>> wanted to write to in the first place. I wanted to be assured that
>>> there would be no additional charge for cutting a custom order in 8
>>> pieces instead of the standard 6 pieces and that I would like a
>>> complimentary meal to compensate for the ruined lunch I had last month.
>>>
>>> She said she would relay my request to the owner and would send me a $25
>>> gift certificate. She then asked if I would return. I told her that I
>>> was not satisfied with only the gift certificate. I wanted an apology
>>> from the owner and the assurance that this would not happen again..."
>>>
>>> </>
>>>
>>> Sheryl Mexic's original letter to Miyako Sushi:
>>>
>>> :As I've commented on houston.eats several times in the past, I'm a
>>> regular at lunchtime at Miyako on Kirby. Looks like today was my last
>>> visit. I'll let my letter to Ms. Connie Wong explain. I got Ms. Wong's
>>> name when I called the Westheimer location asking for the name and
>>> address of Miyako's owner, who I know by sight from various times he's
>>> been in the particular Miyako location where I was eating at the time.
>>> Whenever he sees me, he always acknowledges me. Unfortunately, I was
>>> told that Ms. Wong is in charge of all the restaurants and that I should
>>> write to her. The nature of my request was known since I was forthright
>>> from the beginning of the phone call. I immediately identified myself
>>> by name and said I had a bad experience at the Kirby location earlier
>>> today and I wanted to inform the owner about it.
>>>
>>> Ms. Connie Wong
>>> Miyako Restaurant
>>> 6345 Westheimer
>>> Houston, TX 77057
>>>
>>>
>>> Dear Ms. Wong:
>>>
>>> My lunch hour today was an experience I hope to forget, as it was quite
>>> unpleasant. Some background is in order, so first, I want you to know
>>> that my first time ever eating sushi was at Miyako on Westheimer in
>>> 1985. I've been hooked on sushi ever since, regularly having dinner at
>>> the Miyako on Westheimer, the Little Miyako that was located in the
>>> Village about 10 years or so ago, and then when that location closed,
>>> the Kirby location. In the mid-1990s when the downtown location opened,
>>> I began having lunch there at least once per week, every single week,
>>> until I began working in Greenway Plaza in January 1998. Since that
>>> time, until today, I've had lunch at the Kirby location at least once
>>> per week, every single week. So a reasonable estimation would be that
>>> I've eaten at Miyako more than 500 times in the past 15 years.
>>>
>>> I arrived at the Kirby location at 11:35 a.m. today and took my usual
>>> seat at the sushi bar. Being that today was a federal holiday and many
>>> offices were closed, there were only two others at the sushi bar, and
>>> over the next 10 minutes, a total of about 5 tables were occupied.
>>> Still, just the one couple and me at the sushi bar. In other words, not
>>> very busy.
>>>
>>> Among other sushi items, I ordered the Miyako Special maki. As I always
>>> do when ordering the Miyako Special maki, I asked that it be cut into 8
>>> pieces, rather than the usual 6 pieces, because when cut into 6 pieces,
>>> a single piece is too large for me to eat without biting into it, and
>>> then it completely falls apart. About three minutes after taking my
>>> order, the waitress returned to say that I would be charged $1 for
>>> cutting the maki into 8 pieces instead of 6 pieces. I looked her
>>> straight in the face and told her that I was highly insulted by that
>>> comment and told her of my frequency of visits to Miyako. She told me
>>> that it was the manager's decision to charge me $1. I asked to speak
>>> with the manager. The manager, who I recall previously as a waitress,
>>> came from the kitchen area with a very sour look on her face. I then
>>> reiterated to the manager what I told the waitress of how insulting the
>>> idea of charging me $1 to make two slices with a knife. I also reminded
>>> her of my very frequent visits to Miyako, which I knew she already knew,
>>> because every single employee who works outside the kitchen knows me by
>>> my frequent visits.
>>>
>>> She told me that mine was a special request and there would be a $1
>>> charge. I then told her that I guessed she had no idea what the notion
>>> of customer service was and that she had two choices. She could either
>>> charge me $1 for her employee to make 8 slices instead of 6 slices and I
>>> would never again set foot in Miyako, or she could change her mind and I
>>> would remain a customer. She stated once again that there would be a $1
>>> charge. I then turned around, picked up my magazine and walked out of
>>> the restaurant. Mind you, I had ordered a Coke which had already been
>>> served to me and which I had partially consumed. I did not pay for it
>>> nor was I followed and asked to pay for it.
>>>
>>> I am truly saddened to have to make the decision to no longer have lunch
>>> at a restaurant that I so much enjoy at least once per week. But then,
>>> it's a sad day when $1 is more important than the loyalty I've shown
>>> Miyako over 15 years and thousands of dollars.
>>>
>>> /s/
>>>
>>> P.S. As a final comment, I thought I'd offer that sometimes I order the
>>> daily special, even when there is a piece of sushi that I do not care
>>> for, typically squid. Whenever squid is on the daily special, I tell
>>> the sushi chef he can just leave it off my plate, something I consider
>>> to be quite thoughtful. Miyako can re-sell it to someone else, charging
>>> the normal per piece price, and I've not wasted any food."
>>>
>>>
>>> END OF LETTER
>>>
>>> </>
>>>
>>>
>> Had to be a blonde...
>
>
> Nope, a brunette. Here's her ugli mug, it proves that there IS a god, lol:
>
> http://www.johnnyjet.com/folder/repo...TravelQ&A.html
>
Holy CRAP! That'd stop a DIGITAL clock. No wonder Ms. Wong banished her. She
was running off the good customers. Federal holiday - my ass!