On Mon, 26 Apr 2010 13:05:31 -0500, Sqwertz wrote:

> On Sun, 25 Apr 2010 21:19:11 -0500, Sqwertz wrote:
>
>> Letter sent VIA their website. Let companies know how much you love
>> or hate their products.
>>
>> Product: Premium White Chocolate Baking Chips.
>>
>> These things are downright terrible. "Premium" my ass! There's not
>> even any chocolate or cocoa butter in them. How can even legally
>> call these things "chocolate"?!?!?!
>
> Response:
>
> Mr. Wertz,
>
> Thank you for contacting Ghirardelli Chocolate. We are sorry to
> hear of your disappointment with the Classic White Chips you
> purchased.
>
> Ghirardelli Chocolate Company has been manufacturing fine chocolates
> for more than 150 years. We take great pride in delivering
> world-class, premium chocolate products to the consumer -- which is
> why we guarantee your satisfaction with what we make. We are
> confident that your next Ghirardelli® chocolate experience will meet
> or exceed your expectations.
>
> You will be sent a coupon with which you can purchase new
> Ghirardelli product of your choosing. We hope you enjoy it.
>
> ----
> "World class my ass!" (I'm surprised they even responded to a
> message that contained profanity)
>
> Obviously if I buy those same classic white chips, they will not
> exceed my expectations.
>
> Unfortunately that's all I can get around aropund here are the
> Ghiradelli "chocolate" chips. Maybe I'll try their regular
> chocolate chips after I read the label.
>
> -sw

i think you have to give them some credit for trying to placate you even a
little bit.

your pal,
blake