On 8/12/2010 07:23, Pete C. wrote:
> You need to wake up to the fact that "professional" or not, you work in
> a *service* industry and your job is to provide service to your
> customers. Doctors are no different.

Yes, we provide service to the patients, but we are not SERVANTS. We do
not have to rearrange the furniture in the rooms because patients and
families tell us to. We will not go out to the parking lot and bring
your car up to the front entrance for you. We do not have to call your
food orders to the late-night fast food outlet, hold the money, pay the
guy when he gets here then truck your food down to your room for you. We
will help the patients with cares and activities of daily living, but we
won't provide the same assistance to your family members and visitors
while they're here. These are a few of the things that folks like you
think we're really expected to do and get bitched off when we don't.


> Like it or not, your customers are the ones who give the orders, and if
> you don't follow them those customers have every right to fire you and
> take their business elsewhere.

Our patients don't give us care orders. We get care orders from
physicians, therapists and so on, and operate under established
standards of care. The "orders" that we get from patients more
accurately fall into the category of "commands," and as I explained
previously, some of them are truly stupid.



> It has nothing to do with victim mentality or entitlement mentality. If
> the customer is not getting acceptable service, they have every right to
> fire you and take their business elsewhere.

Then do it--and don't let the door hit you in the ass on the way out!
The fact is that they are NOT going to "fire" us and take their business
elsewhere, at least not this trip. The ploy is to make us feel
threatened and intimidated, to make us feel as though we will be on the
unemployment line if we don't let the brittle diabetic eat a bag of
Oreos (not a little bag but a big bag, a big big package smuggled in by
enabling family because "Mama wants it, she called me and told me to
bring it") or expect patients to adhere to their plans of care at least
as long as they are hospitalized.



> It is *your* entitlement
> mentality that makes *you* think that somehow your service industry is
> different from every other one and *you* somehow have a right to tell
> the customer what to do. That's like walking into McDonald's, ordering a
> Big Mac and having the droid at the register tell you your getting
> McNugets instead, you have every right to tell them off and take your
> business elsewhere. Get over your ego, you are a service worker just
> like most everyone else.

We don't sell burgers and chicken parts and what we do it not analogous
to the fast food industry. Patients sometimes do have the knowledge to
order up their care, but it doesn't mean they're going to get it that way.



> It's not "noncompliance", it's "noncomplacence" and it saves lives that
> would otherwise be lost to your screw ups. I have personal experience
> with this and *I* would be dead if I was complacent and didn't trust my
> instincts and tell an idiot doctor NO. I have at least one relative who
> *is* dead due to blindly following a negligent doctor.

I can see that you think little of health care workers, which causes me
to wonder if I should continue trying to get through to you or just send
you down the slide, as it were, instead. Let it be enough to say that
we're all going to be dead someday, no matter who we follow.



> Your time is not worth as much as your ego thinks it is.

And what is yours worth?