On 8/12/2010 07:23, Pete C. wrote:
>
> Pennyaline wrote:
>> We are treated like
>> waiters and waitresses every day we work by the people we work for and
>> the people we are there to take care of, valued as warm bodies that take
>> orders and not for our reasoning brains and adeptness with skills that
>> can save your life. Patients and their families yell at us, swear at us,
>> threaten to have us fired, hit us, spit at us, make ridiculous demands
>> of our ever-decreasing time and resources, insult and demean us every
>> time we show up for work. Verbal and physical abuses that used to be the
>> privilege of psych patients are now hurled at us by otherwise functional
>> and rational patients who are highly unrealistic and intolerant of not
>> getting what they want when they want it, and our employers, under the
>> new and improved "customer service" approach to health care delivery,
>> stoke and stroke and feed and encourage these shitty behaviors in a
>> schizophrenic *******ization of the-customer-is-always-right philosophy
>> to the detriment of workplace functionality.
>
> Like it or not, your customers are the ones who give the orders, and if
> you don't follow them those customers have every right to fire you and
> take their business elsewhere.

So that gives them the right to use verbal and physical abuse, and to
threaten our jobs because we won't let them injure themselves while
they're inpatients? I just don't think it does.

You must make the day of flight attendants and fast food workers
everywhere, huh?

Incidentally, despite the nonsensical approach to health care delivery
that is in vogue right now, if a patient remains willingly noncompliant
and self-injurious he or she will find insurance benefits withdrawn and
will be discharged without ceremony. The facility has the right to
"fire" the patient, so to speak. So to bring this back into its original
context, when an airline passenger is noncompliant, belligerent,
abusive, assaultive or posing a potential safety hazard on a flight, the
airline should take steps to "fire" that passenger and send his or her
business elsewhere for the sake of its own safe operation. Whatever the
business, customers are not always right.