Pennyaline wrote:
>
> On 8/12/2010 07:23, Pete C. wrote:
> >
> > Pennyaline wrote:
> >> We are treated like
> >> waiters and waitresses every day we work by the people we work for and
> >> the people we are there to take care of, valued as warm bodies that take
> >> orders and not for our reasoning brains and adeptness with skills that
> >> can save your life. Patients and their families yell at us, swear at us,
> >> threaten to have us fired, hit us, spit at us, make ridiculous demands
> >> of our ever-decreasing time and resources, insult and demean us every
> >> time we show up for work. Verbal and physical abuses that used to be the
> >> privilege of psych patients are now hurled at us by otherwise functional
> >> and rational patients who are highly unrealistic and intolerant of not
> >> getting what they want when they want it, and our employers, under the
> >> new and improved "customer service" approach to health care delivery,
> >> stoke and stroke and feed and encourage these shitty behaviors in a
> >> schizophrenic *******ization of the-customer-is-always-right philosophy
> >> to the detriment of workplace functionality.
> >
> > Like it or not, your customers are the ones who give the orders, and if
> > you don't follow them those customers have every right to fire you and
> > take their business elsewhere.
>
> So that gives them the right to use verbal and physical abuse, and to
> threaten our jobs because we won't let them injure themselves while
> they're inpatients? I just don't think it does.

If you don't follow your customers instructions, you are at fault. Your
options are simple, follow their instructions or walk away, they have
the right to refuse you and take their business elsewhere.

>
> You must make the day of flight attendants and fast food workers
> everywhere, huh?

I expect so, since I don't ask them for anything out of the ordinary,
and I always receive the expected service. Flight attendants and fast
food workers generally do not have ego issue like those in the medical
service industry do.

>
> Incidentally, despite the nonsensical approach to health care delivery
> that is in vogue right now, if a patient remains willingly noncompliant
> and self-injurious he or she will find insurance benefits withdrawn and
> will be discharged without ceremony. The facility has the right to
> "fire" the patient, so to speak.

Yes, you do indeed have the right to turn away a customer, but you do
not have a right to force yourself on a customer as some of your ilk
with inflated egos seem to think.

> So to bring this back into its original
> context, when an airline passenger is noncompliant, belligerent,
> abusive, assaultive or posing a potential safety hazard on a flight, the
> airline should take steps to "fire" that passenger and send his or her
> business elsewhere for the sake of its own safe operation. Whatever the
> business, customers are not always right.

Certainly if the flight attendant was actually physically assaulted by
the passenger, and not a case of them getting in the way when heavy
stuff was being moved and being accidentally hit, that is a criminal
matter. A doctor or nurse forcing themselves on someone who is clearly
refusing "treatment" is also a criminal matter.