In article >,
Pennyaline > wrote:
>On 8/12/2010 07:23, Pete C. wrote:
>>
>> Pennyaline wrote:

(people astonishingly rude to other people who are trying to keep them
alive)

>> Like it or not, your customers are the ones who give the orders, and if
>> you don't follow them those customers have every right to fire you and
>> take their business elsewhere.

Um, no, the doctors and other medical professionals give the orders.

>So that gives them the right to use verbal and physical abuse, and to
>threaten our jobs because we won't let them injure themselves while
>they're inpatients? I just don't think it does.

Nor do I.

>You must make the day of flight attendants and fast food workers
>everywhere, huh?

And customer service staff, IT staff ...

>Incidentally, despite the nonsensical approach to health care delivery
>that is in vogue right now, if a patient remains willingly noncompliant
>and self-injurious he or she will find insurance benefits withdrawn and
>will be discharged without ceremony. The facility has the right to
>"fire" the patient, so to speak. So to bring this back into its original
>context, when an airline passenger is noncompliant, belligerent,
>abusive, assaultive or posing a potential safety hazard on a flight, the
>airline should take steps to "fire" that passenger and send his or her
>business elsewhere for the sake of its own safe operation. Whatever the
>business, customers are not always right.

On an airplane, causing that sort of ruckus could get you arrested these
days. It's sad that it takes that to instill the idea of basic
self-control and consideration in.

Herb Kelleher of Southwest Airlines once "fired" a person in the ticket
line once who was loudly abusive to a staff member who was making
considerable efforts to help by pulling the cost of the woman's ticket
out of his pocket, giving it to her, and asking her to never fly his
airline again.

ObFood: I've taken food to the hospital, but that was mostly to
substitute something not covered in cream gravy or fruit not out of a can
for the hospital food. Which was in a really sorry state. God knows I'd
want someone to bring me something if I were in.

Charlotte
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