On 8/12/2010 09:41, Pete C. wrote:

Pennyaline wrote:
> > So that gives them the right to use verbal and physical abuse, and to
>> threaten our jobs because we won't let them injure themselves while
>> they're inpatients? I just don't think it does.
> If you don't follow your customers instructions, you are at fault. Your
> options are simple, follow their instructions or walk away, they have
> the right to refuse you and take their business elsewhere.

So you DO think they have the right to use verbal and physical abuse,
and to threaten our jobs because we won't let them injure themselves
while they're inpatients?



>> You must make the day of flight attendants and fast food workers
>> everywhere, huh?
>
> I expect so, since I don't ask them for anything out of the ordinary,
> and I always receive the expected service. Flight attendants and fast
> food workers generally do not have ego issue like those in the medical
> service industry do.

Are all of your requests from health care workers within what is
considered "ordinary" in the health care setting?



>> Incidentally, despite the nonsensical approach to health care delivery
>> that is in vogue right now, if a patient remains willingly noncompliant
>> and self-injurious he or she will find insurance benefits withdrawn and
>> will be discharged without ceremony. The facility has the right to
>> "fire" the patient, so to speak.
>
> Yes, you do indeed have the right to turn away a customer, but you do
> not have a right to force yourself on a customer as some of your ilk
> with inflated egos seem to think.

Patients have every right to refuse care as it is ordered. They do not
have the right to alter their care arbitrarily and demand that we go
along with it. Their insurance companies won't go along with it, either.
It has nothing to do with ego. It's to do with why a patient was
admitted and what they expect from hospitalization.



>> So to bring this back into its original
>> context, when an airline passenger is noncompliant, belligerent,
>> abusive, assaultive or posing a potential safety hazard on a flight, the
>> airline should take steps to "fire" that passenger and send his or her
>> business elsewhere for the sake of its own safe operation. Whatever the
>> business, customers are not always right.
>
> Certainly if the flight attendant was actually physically assaulted by
> the passenger, and not a case of them getting in the way when heavy
> stuff was being moved and being accidentally hit, that is a criminal
> matter. A doctor or nurse forcing themselves on someone who is clearly
> refusing "treatment" is also a criminal matter.

We are not allowed to force ourselves on anyone refusing treatment. If
they refuse, we leave it alone and the event is documented. If there are
enough documented refusals the facility will discharge them. They may
not arbitrarily adjust the terms of their treatment as it suits them,
just as an airline passenger may not put oversized items in overhead
compartments, may not block the aisle, may not smoke in the bathroom,
many not have as many drinks inflight as they damn well please, may not
stand up and start collecting their items before the plane comes to a
full stop... and may not abuse the crew about it.