If you need orienting, I think this started off as a thread about cell
phones.

I have worked customer service for many years-eagerly went to work happy
every day for over 20yrs, not so happy last 10. Customers haven't
changed. Workplace has changed. It's like a recipe, one ingredient off
ruins the result. Nice segue (sp?) back to cooking if I say so myself
:-)
I liked the serial killer reference-I believe they are robots lol. I've
known a few super-positive people, and eventually violence becomes
associated with them in some way, whether its aggression towards
themselves or towards others. I am often called negative, yet my
viewpoint to me is reality-based. I see no reason to present only the
good and hide the bad-that just compounds decision-based errors.