gtr wrote:
>
> After waiting three days for somebody to talk "to their manager", they
> have agreed to install a new glass top. I pay the installation $80,
> which I'm told is "labor at cost".

If the repairman cracked your glass top, you should NOT pay the $80 for
installation either. WTH? If he broke it, it should cost you nothing at all
to replace. And they should be darn happy that you don't sue them for the
down time and inconvenience.

Gary