On Sat, 21 Jan 2012 17:47:24 -0500, Gary > wrote:

>gtr wrote:
>>
>> After waiting three days for somebody to talk "to their manager", they
>> have agreed to install a new glass top. I pay the installation $80,
>> which I'm told is "labor at cost".
>
>If the repairman cracked your glass top, you should NOT pay the $80 for
>installation either. WTH? If he broke it, it should cost you nothing at all
>to replace. And they should be darn happy that you don't sue them for the
>down time and inconvenience.
>
>Gary

Not so fast... in-home appliance repair contracts typically contain a
clause limiting responsibilty same as when one signs for a medical
procedure... especially when out of warranty. Because one can't expect
the tech to be responsible against breakage to a cooktop that may have
been misused and abused for years. These are exactly the situations
that arise when one does not keep up the extended warranty.