On 12/21/2012 8:27 AM, George Leppla wrote:

> I think it goes beyond that. When I was in retail management, I noticed
> that there were "happy" stores... stores where the employees seems
> friendlier than other stores that were pretty close by.

The Costco I go to used to be a "happy" store, up until maybe
last Christmas or so. The cashiers were friendly, maybe joked
around or made preparation suggestions for what you were buying.

Now, it's not that they are hostile the way I've seen cashiers at
some stores, but they just do their job without looking up, and
a lot of times they're bitching to each other about something.

I thought there must have been a new manager in town.

nancy