Ed Pawlowski > wrote:

>I do the same thing. I see every employee every day. I make it a
>point to say hello and give them the opportunity to talk if they so
>desire. It save a lot of aggravation by listening to what they say
>and taking action if needed. Workers that feel connected do a better
>job and care about doing a good job for the customer. Sometimes they
>just want to say something about a TV show from the night before,
>other times it is to tell me about a safety issue they noticed, or
>some supplies getting low.
>
>Profit sharing and bonuses are important too. Employees will take the
>time to do things right and keep cost down if they know they will be
>rewarded for their efforts.

Yes, appeal to their sense of belonging and make them feel validated.
*puke*



S.