On 15/06/2013 2:36 PM, Ed Pawlowski wrote:

>>
>> I've worked retail, I've worked in restaurants. Sure I've encountered
>> rudeness from customers. But I've never seen anything quite this. I
>> don't know why people think they can get away with this sort of
>> behaviour. Then to video it and believe people would actually be on her
>> side? Nutjob.
>>
>> Jill
>
> That's the problem. Some of these nutjobs think they are right and
> they are handling this in a good way and will impress the rest of the
> word with their skills and abilities.


It called delusional.

>
> I've done my share of customer service over the years. What customers
> remember is not the problem, but how it was handled. It is possible
> to have a problem and make that person a loyal customer due to a
> positive experience. This nut probably made others in the store good
> repeat customers out of empathy.

I do my best not to get involved when a person is dealing with an
irrational ass. I know that my intervention will only make things worse,
but once the jerk is gone I will say something to the clerk, just to let
him or her know that the person was a real jerk.

About a year ago I was in a bakery in a nearby town. The young lady
behind the counter was very pleasant and drop dead good looking. The guy
ahead of me had picked out a dozen donuts and a few other things that
she had put into boxes. Then he asked for a loaf of bread. She picked up
the bread and started to put it into a plastic bag. I don't know what
the hell set him off, but that was the point where he became irate. She
offered to put it in paper. Nope. He didn't want it know. She was
puzzled and he just got worse and worse. He paid for his other purchases
and stormed out. The boss came out from the back and she started to
apologize. I spoke up for her. The boss said not to worry. He is like
that will all the other girls and he usually looked after that customer
himself because he is so difficult.


You like to think that stores could just kick the jerks out and tell
them to stay out. The problem is that they are natural born whiners and
they will whine to all their friends.

My SiL has owned and managed womens wear stores and most have had good
refund policies. Whenever there is a gala event there were be lots of
fancy dresses sold. They will be worn to the galas and then returned.
They have to give them their money back. For some reason, they don't
want to offend the customers who they aren't making money from anyway.