On 6/15/2013 3:37 PM, Dave Smith wrote:
>
> My SiL has owned and managed womens wear stores and most have had good
> refund policies. Whenever there is a gala event there were be lots of
> fancy dresses sold. They will be worn to the galas and then returned.
> They have to give them their money back. For some reason, they don't
> want to offend the customers who they aren't making money from anyway.
>
I worked at JC Penney when I was a teenager. I was forced (by a
manager) to accept the return of a pair of obviously worn blue jeans
that had a *Sears* label in them. The woman insisted she bought them
from Penney's, it didn't matter if the label said Sears. I wasn't rude
to her but I sure wasn't going to give her a refund without a receipt to
back up her obviously bogus claim. The manager wouldn't back me up.
The "customer" walked out of the store with cash. Me? I got a lecture
about how the customer is always right. Sorry but that's no way to run
a business.

Jill