On 6/15/2013 5:42 PM, jmcquown wrote:
> On 6/15/2013 3:37 PM, Dave Smith wrote:
>>
>> My SiL has owned and managed womens wear stores and most have had good
>> refund policies. Whenever there is a gala event there were be lots of
>> fancy dresses sold. They will be worn to the galas and then returned.
>> They have to give them their money back. For some reason, they don't
>> want to offend the customers who they aren't making money from anyway.
>>
> I worked at JC Penney when I was a teenager. I was forced (by a
> manager) to accept the return of a pair of obviously worn blue jeans
> that had a *Sears* label in them. The woman insisted she bought them
> from Penney's, it didn't matter if the label said Sears. I wasn't rude
> to her but I sure wasn't going to give her a refund without a receipt to
> back up her obviously bogus claim. The manager wouldn't back me up. The
> "customer" walked out of the store with cash. Me? I got a lecture
> about how the customer is always right. Sorry but that's no way to run
> a business.
>
> Jill

Fast forward to today, Penney's is hanging on by a thread, likely
someone else's...