On 6/15/2013 2:36 PM, Ed Pawlowski wrote:
>
> I've done my share of customer service over the years. What customers
> remember is not the problem, but how it was handled. It is possible
> to have a problem and make that person a loyal customer due to a
> positive experience. This nut probably made others in the store good
> repeat customers out of empathy.
>
I'm sure that's exactly what happened. It was obvious the couple of
customers she was trying to rope in while videoing her rant were having
nothing to do with it. They weren't about to jump on her bandwagon.
They looked decidedly uncomfortable. Probably went home and told their
grandkids, "This is NOT how you're supposed to act!"

Jill