On 6/15/2013 6:42 PM, jmcquown wrote:

> I worked at JC Penney when I was a teenager. I was forced (by a
> manager) to accept the return of a pair of obviously worn blue jeans
> that had a *Sears* label in them. The woman insisted she bought them
> from Penney's, it didn't matter if the label said Sears. I wasn't rude
> to her but I sure wasn't going to give her a refund without a receipt to
> back up her obviously bogus claim. The manager wouldn't back me up.
> The "customer" walked out of the store with cash. Me? I got a lecture
> about how the customer is always right. Sorry but that's no way to run
> a business.

Returns are a whole 'nother story.

One guy would buy a lawnmower every April and return it every October.
Decided he didn't like it. I refused to give him a refund one year, he
took the mower home, drained the oil then ran it until it seized up...
then wrote a letter to the company and they authorized a full refund.
In my mind, he should have gone to jail for fraud.

In May/June, we could count on multiple returns of prom dresses... AFTER
the local proms were over.

The couple who returned their stereo system after 3 months bought an
expensive vacuum cleaner. Brought that back a week later.... and took
the refund and bought another stereo system.

My favorite was the little old lady who "fell down" and broke her
glasses... every year. She was never hurt, no one ever saw her fall and
all she wanted was for us to buy her new glasses.

So here is some retail blasphemy... but he customer is not always right.
There are some companies who will absorb a loss to make a customer
happy and avoid further complications, but the idea that because someone
has $$$ and is able to buy something doesn't make them infallible... and
it never means that a store employee has to let themselves be abused by
anyone.

George L