On 12/8/2013 11:57 AM, Sqwertz wrote:
> So I am still equally confused.
>
> -sw

And the Shell station?

http://www.yelp.com/user_details?use...qvcdFuU1dR8bgA

Shell Gas Station
Categories: Gas & Service Stations, Convenience Stores
Neighborhoods: 78704 (South Austin), South Lamar District
1.0 star rating 12/17/2012 First to Review
I went in to buy cigarettes as I do twice a week for the last 6 months
and was given "short" cigarettes instead of the longer 100's style. I
was halfway out the door when I realized the mistake. The door hadn't
even had time to close behind me when I went back in to get the right
cigarettes. Had to wait behind a few other people at the cash register
but when I got there he said they have a policy that once you leave the
store you cannot return or exchange anything. I told him the door never
even closed behind me so technically I never left the store. And more
importantly you gave me the wrong cigarettes. It was a simple exchange.

He said "No, you asked for 'Short' cigarettes", which was total BS as I
told him, "I do this twice a week, and you give me the correct
cigarettes every other time. The word "shorts" is not even in my
vocabulary." He still insisted those are what I asked for. Rather than
providing the simplest customer service he chose to argue with me and
insist I said something that I didn't. He refused to exchange the
cigarettes for the ones I originally asked for.

This is the same Shell station where a woman accused the store clerk
(Amirali Noorji Maknojia, age 44) of sexually assaulting her in the
bathroom back on March 4th, 2008 (story available in
http://Statesmen.com archives, author Tony Plohetski). While I didn't
exactly get raped in the sexual sense, I'm still amazed at the
treatment. It's clear that their pig-headed customer service still has
a quite a ways to go if they can't even provide the most basic customer
service for regular customers.
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