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Gary

wrote:
>
> Last winter, on a cold day, after I had looked forward to my bowl of
> chowder, it arrived at the table not very hot. The bread stick was
> piping hot, but not the chowder. I told the server, she took it
> back, it was returned beautifully hot. I didn't think anymore about
> it, everything had been amicable, but when my bill came they had
> removed the charge for chowder. I felt that was classy, so we often
> return there now. How a small thing can get you dedicated customers.

That's a good story and it's true...keep the customer happy and they
will return and tell their friends. Word of mouth advertising is
either the best or the worse advertising. It all depends on satisfied
customers or not.

G.