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Posted to rec.food.cooking
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Omelets
"sf" > wrote in message
...
> On Sun, 13 Jul 2014 09:49:29 -0400, Gary > wrote:
>
>> wrote:
>> >
>> > Last winter, on a cold day, after I had looked forward to my bowl of
>> > chowder, it arrived at the table not very hot. The bread stick was
>> > piping hot, but not the chowder. I told the server, she took it
>> > back, it was returned beautifully hot. I didn't think anymore about
>> > it, everything had been amicable, but when my bill came they had
>> > removed the charge for chowder. I felt that was classy, so we often
>> > return there now. How a small thing can get you dedicated customers.
>>
>> That's a good story and it's true...keep the customer happy and they
>> will return and tell their friends. Word of mouth advertising is
>> either the best or the worse advertising. It all depends on satisfied
>> customers or not.
>>
> Absolutely! It happened to me just a few months ago. I wanted my
> eggs cooked one way and they came out another - twice. I told the
> server, that I would just eat it - but when the bill came, I wasn't
> charged for my meal and the manager came over to apologize in person.
> That's a class act.
It certainly is! We were once in a restaurant and D. was unhappy about
something. He ate it but mentioned it and he was not charged.
--
http://www.helpforheroes.org.uk/shop/
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