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Posted to rec.food.cooking
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Omelets
"l not -l" > wrote in message
eb.com...
>
> On 13-Jul-2014, "Ophelia" > wrote:
>
>> "sf" > wrote in message
>> ...
>> > On Sun, 13 Jul 2014 09:49:29 -0400, Gary > wrote:
>> >
>> >> wrote:
>> >> >
>> >> > Last winter, on a cold day, after I had looked forward to my bowl of
>> >> > chowder, it arrived at the table not very hot. The bread stick was
>> >> > piping hot, but not the chowder. I told the server, she took it
>> >> > back, it was returned beautifully hot. I didn't think anymore
>> >> > about
>> >> > it, everything had been amicable, but when my bill came they had
>> >> > removed the charge for chowder. I felt that was classy, so we often
>> >> > return there now. How a small thing can get you dedicated
>> >> > customers.
>> >>
>> >> That's a good story and it's true...keep the customer happy and they
>> >> will return and tell their friends. Word of mouth advertising is
>> >> either the best or the worse advertising. It all depends on satisfied
>> >> customers or not.
>> >>
>> > Absolutely! It happened to me just a few months ago. I wanted my
>> > eggs cooked one way and they came out another - twice. I told the
>> > server, that I would just eat it - but when the bill came, I wasn't
>> > charged for my meal and the manager came over to apologize in person.
>> > That's a class act.
>>
>> It certainly is! We were once in a restaurant and D. was unhappy about
>> something. He ate it but mentioned it and he was not charged.
>
> A few years ago,I attended a dinner with colleagues at a restaurant in
> Charlotte NC. One of my colleagues was not pleased with the way his
> steak
> was prepared and sent it back - 3 times and it was still not to his
> satisfaction. The last time he voiced his displeasure, the chef came out
> of
> the kitchen, knelt by my colleague, for five minutes they discussed what
> was
> expected. The next steak that came out was "perfect" and complimentary.
> The colleague this happened to was generally an ass; I was never sure if
> the
> steak really had a problem or he was just being an attention hog.
Oh my! That chef was nothing short of being a saint!!!
--
http://www.helpforheroes.org.uk/shop/
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