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S Viemeister[_2_]

On 7/30/2014 3:04 PM, wrote:
> > wrote:
>> It can happen even if you're careful.
>> My husband's American Express card was cloned (we believe at a Costco
>> gas pump), and used to buy massive amounts of fuel in Texas - on the
>> same day that he bought his usual amount of gas at his usual place in
>> NJ. It took months to get it sorted out.
>
> I would have thought that one would be straightforward, given the
> distances I suppose our banking system is so different in Canada
> that perhaps even credit cards are handled differently.
>
We thought it would be straightforward, too. But we were unlucky enough
to be attended to by an idiot or two. They said that since it was not a
'card not present transaction' (the card had apparently been physically
cloned) it must have been a legitimate charge! I had to spend a lot of
time trying to move up the responsibility ladder to get someone to
actually look at the transactions on the account. Apart from those 3
illegal gas purchases in Texas, no Texas charge had ever appeared on the
account, and I pointed out that even if he broke the speed limit, he
couldn't have charged gas in NJ in the morning, and in Texas in the
afternoon of the same day. Also, there was no way that his car's tank
could have held the amount of fuel that was purchased.