On 7/30/2014 3:19 PM, Dave Smith wrote:
> On 2014-07-30 2:56 PM, S Viemeister wrote:
>
>> I can happen even if you're careful.
>> My husband's American Express card was cloned (we believe at a Costco
>> gas pump), and used to buy massive amounts of fuel in Texas - on the
>> same day that he bought his usual amount of gas at his usual place in
>> NJ. It took months to get it sorted out.
>
>
> A number of years ago my wife and I went out for a nice lunch at a
> restaurant and charged on my Visa account. That was in early August. I
> got my bill in September and there were two charges at that restaurant,
> one for that day and one two days later. I called Visa immediately. They
> called the restaurant and got a story about how they were new and
> someone thought it had not gone through so they put it through again
> (two days later?). They were going to credit my account. Okay.
>
> Not okay. The October bill came and there is no credit. I called again.
> Visa was going to request hard copies, and if no hard copies were
> received within 45 days I am not liable for the charge. Come November,
> I called again.. still waiting for the hard copies.
>
> One day in January I was in the area. It was lunch time.. perfect
> timing. I went in and demanded they pay me. I got a cheque and cashed
> it immediately. Coincidentally, Visa called that night and asked if
> there had been any resolution. AAMOF there was, I told them, the
> restaurant and given me the money.... and I hope the cheque didn't
> bounce. She told he that was good because...... after all this time
> there was not much they could do. After all that time????? I called as
> soon as I got that first bill and realized I had been screwed and had
> contacted them regularly.
>
> If it happens again I will have the Visa person stay on the line until
> the business issues that credit.

Get a different bank! You were not dealing with Visa, you were dealing
with a bank that offers the Visa cards.



--
From somewhere very deep in the heart of Texas