On 7/19/2015 9:29 PM, graham wrote:
> On 19/07/2015 5:33 PM, Ed Pawlowski wrote:
>>
>> Returns cost us all money when abused. At home centers, people buy a
>> tool, use it for a job, then return it.
>
> Sometimes to different stores and demand a refund!
> Graham
>
When I worked at JCPenney as a teenager a woman brought in a pair of
blue jeans for a refund. The jeans had a Sears label stitched inside.
They'd obviously been worn. She insisted she bought them from Penney's
and demanded to talk with a manager. The manager made me give her
(IIRC) $10 for them. Really? Sorry, but the customer is NOT always
right. The woman gave me a smug look, like see? Yes, I see... you and
the manager are both idiots.

Jill