On Tue, 22 Sep 2015 18:16:13 -0400, Boron Elgar
> wrote:

>On Tue, 22 Sep 2015 17:50:01 -0400, Dave Smith
> wrote:
>
>>On 2015-09-22 1:10 PM, Boron Elgar wrote:
>>
>>> They used to have little chocolate covered donuts that has a topknot
>>> swirl of the white "cream" filling under the chocolate. Six to a pack,
>>> as I recall - that is how small they were. I *loved* those things.
>>>
>>> One of their bakeries was in or near Detroit and they took customer
>>> complaints very seriously back in the ancient times. A neighbor's mom
>>> wrote them that she had gotten a pack of those donuts and the cream
>>> filling was missing on two donuts. Someone from Hostess arrived with
>>> a huge case of the things. We neighborhood kids feasted for days.
>>>
>>
>>Some companies are better than others at dealing with problems. Years
>>ago I bought a Vachon Cream Horn at a local store. When I bit into it I
>>noticed a greenish hue in the cream filling. I spit it out and
>>examined the item closer and noticed a fuzzy white texture on the
>>chocolate icing. I wrote to Vachon and explained what I found on their
>>product. A couple weeks later I opened my mailbox and found a box with a
>>dozen butter tarts. They were stale and smashed. They tried.
>>
>>I had much better luck with E.D. Smith when I complained about biting
>>into a cherry stone in a jar of their sour cherry jam. They sent me a
>>nice letter and enclosed a couple dozen coupons for an assortment of
>>their products. They had coupons for jams, ketchup, chili sauce, juices
>>and pie filling. That was much better than some squashed stale tarts.
>
>
>I *love* sour cherry jam. Hard to find these days.

A couple of years ago I complained to Costco that recently every box o
Campari tomatoes that I got had soft spots and spoiled quickly. I
received an apology letter from Costco and one from the tomato grower.
He asked for my address so that he could send me some tomatoes. A
week later 4 cases of Campari tomatoes showed up (that's a huge lot of
tomatoes). Everyone in the neighborhood was very appreciative
Janet US