Steve Calvin wrote:

> I lent my Weber Silver Genesis to some folks having a party. I never
> registered the grill with Weber. The folks that borrowed it dropped
> it and broke the lid. (the hinges snapped) They said that they'd
> replace it so no problem.
>
> They called Weber, gave them my name and the model number as well as
> telling them the truth about how the lid got broken. Weber not only
> sent a new one free of charge but also sent a service guy to put it
> on and take the old one away.
>
> Unbelieveable. Which is why I'm sitting here very impatiently waiting
> for my Weber Smokey Mountain to be delivered. (tap, tap, tap)

Considering how well-made their products are and how reasonably priced,
Weber customer service is just amazing.

The only thing they really should look into is beefing packaging for
grills shipped by UPS. Some of the guys on AFB reported dents and such
from the rough handling, due to the boxes being designed for store
usage. Fortunately my WSM came through unscathed.


Brian