On 7/9/2016 3:07 PM, Janet wrote:
> In article >,
> says...
>>
>
>> We had a social cashier this morning. He said What are you doing
>> today? We were like ... What? I think he asked us what we were
>> doing today. (laugh) They don't generally chit chat where I shop.
>
> In better smkts here, it's part of their customer-relations training
> protocol to "engage the customer" with a personal question. They must
> do it in case you're a Mystery Shopper checking they obey their training
> :-)
So funny that you said that! Not that I was under any delusion that
he cared what we were doing today, but as he's giving me the receipt
he circled the bottom part and said There's a survey here, if you
like me say so.
It was a funny choice of engaging dialog, What are you doing today?
> Then they have to wait, focussed on you, while you put away your
> purse and step away, before they start engaging with the customer
> waiting behind you.
He managed to be cute despite being well over 6 feet tall, and
I got a kick out of him. It's going to be a long day if people
start actually answering his question.
> It's artificial but much more pleasant than the old days when
> cashiers would chat to each other as if their customers were invisible.
You've got that right. That's how they used to be before the
supermarket chain was acquired by another. They'd talk to each
other all day and this involved ceasing all scanning of your
groceries to turn and discuss with each other their weekend
plans of whatever.
I'm an easy customer, you don't even have to talk to me, just
check my stuff, accept my payment, don't be grouchy.
nancy