On Monday, June 18, 2007 at 1:13:51 PM UTC-4, K-Dawg wrote:
> On May 3, 8:51 pm, Dee Dee > wrote:
> > On May 3, 3:28 pm, wrote:
> >
> > > I recently ordered an item from this company and they replied that it
> > > would be backordered for two months. nevertheless they charged my
> > > credit card for the full cost of the item. when i registered a
> > > complaint, the customer service agent said this was standard practice
> > > for this company. at my request, they have now promised to refund to
> > > the credit card.
> >
> > > even if this was done in good faith, they wanted to use my money for
> > > free for two months. and if the item was never supplied to them,
> > > would they have spontaneously refunded the charged amount? i'm not
> > > sure...
> >
> > > fyi, this kitchensource-com company runs the following websites:
> > > :: Kitchen Accessories Unlimited
> > > :: Cabinet Accessories Unlimited
> > > :: Bathroom Accessories Unlimited
> > > :: Home Accessories Unlimited
> > > :: Patio Accessories Unlimited
> >
> > What was it that you ordered? How much? No matter whatthe amount, it
> > is not right.
> >
> > Just as it is not right for one of the big, big hardware stores to
> > want ALL the money up front before you even get a measurement -- and
> > I'm talking about thousands of dollars.
> >
> > I,too, try to put charges on American Express as they tend to have the
> > best policy of returning money that a company has not delivered the
> > goods.
> >
> > Dee
>
> Hi Dee,
>
> Kevin from KitchenSource.com here. Thank you for your feedback. I'm
> terribly sorry that you feel mislead about your purchase with us.
> Please allow me to clarify what occurred with your order. Because
> products are generally in-stock and ready to ship, credit cards must
> automatically be approved at the time an order is placed. This
> practice ensures that there are enough available funds to cover the
> purchase before it ships. This is common practice when purchasing
> items online that are 'usually' ready to ship. Upon notification from
> the warehouse that the item you purchased was on backorder, you were
> immediately contacted and notified of the backorder, and the full
> amount credited back to your credit card. I certainly do apologize
> that your first choice of product was unavailable at the time you
> wanted it. Hopefully, that fact that you were notified of the
> backorder and credited in-full, both in good faith, will allow you to
> give us a second look. If you have any questions or concerns,
> please feel free to contact me directly.
>
> Kindest regards,
> Kevin Gleeson