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U.S. Janet B.

On Wed, 12 Jul 2017 10:36:52 -0400, wrote:

snip
>
>Thing is the people working the customer service desk are indeed store
>employees who help customers, however those store employees have the
>authorazation to perform certain tasks that the other store employees
>can't do; like issue rain checks, accept returns, usually issue money
>orders, etc. Every supermarket I've ever been to has a customer
>service desk... and one job they rarely do is direct customers to
>product location... for that ask those stocking shelves and department
>managers. I very often ask the meat department manager for a
>particular cut of a particular weight, the customer service desk can't
>help with that.

that is my experience as well. When I go to customer service I
understand that I have to wait my turn. I also understand there are
other employees in the store who have jobs to perform. I don't expect
them to be waiting at my side for me to ask a question. I may have to
look for an employee to help me. I have never had an employee say
'it's over there' and wave a hand. They have always walked me to the
item.
Janet US