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Julie Bove[_2_]

"jmcquown" > wrote in message
news

> On 7/12/2017 10:36 AM, wrote:
>> On Wed, 12 Jul 2017 06:48:50 -0400, jmcquown >
>> wrote:
>>
>>> On 7/11/2017 11:09 PM, Doris Night wrote:
>>>> On Tue, 11 Jul 2017 16:10:05 -0700, "Julie Bove"
>>>> > wrote:
>>>>
>>>>>
>>>>> Well that's an out and out lie. I don't think Grocery Outlet has a
>>>>> customer
>>>>> service desk. Not sure about PCC. Central Market does not. The rest do
>>>>> but
>>>>> they do more than just that. Some rent movies, some sell lottery
>>>>> tickets,
>>>>> tobacco, money orders, liquor and other things.
>>>>
>>>> A store doesn't need a dedicated customer service desk in order to
>>>> provide customer service.
>>>>
>>>> The store just needs employees who are willing to help the customers.
>>>> Easy peasy.
>>>>
>>>> Doris
>>>>
>>> Doris, you make too much sense.
>>>
>>> Jill
>>
>> Thing is the people working the customer service desk are indeed store
>> employees who help customers, however those store employees have the
>> authorazation to perform certain tasks that the other store employees
>> can't do; like issue rain checks, accept returns, usually issue money
>> orders, etc. Every supermarket I've ever been to has a customer
>> service desk... and one job they rarely do is direct customers to
>> product location... for that ask those stocking shelves and department
>> managers. I very often ask the meat department manager for a
>> particular cut of a particular weight, the customer service desk can't
>> help with that.
>>
> True, but just because they're not out on the floor doesn't mean they
> can't tell you if they carry a specific item. Case in point: I shopped
> with my neighbor a couple of weeks ago. She couldn't find the bread she's
> been buying for years. The store/floor employee tried to help her find
> it, to no avail. We went to the customer service desk, they looked it up.
> Hmmm, yes, they did carry it but they didn't deliver any that week. No
> guarantee they didn't discontinue it, but both the person on the floor and
> the person at the customer service desk checked to see if they could order
> it for her. She might not be able to get it again, but they tried to
> help.
>
> Asking in specific areas of the grocery store for certain things I can't
> find is never a problem for me. There's always an employee around. If
> they don't know the answer, they'll find someone who knows.
>
> I say again, she must shop in some really **** poor stores if no one can
> answer a simple question about what they carry.

I don't think Fred Meyer is a **** poor store. And they are more than just a
grocery. I once asked a clerk about pita bread. I did find a soon to expire
package thrown on some wrong aisle so I know they sell it. She had no clue
where it was. I am guessing they were just out on that day. I have seen it
since. Thing is, I do know how to read SEMs and there was none on that day.
I don't know their policy. Perhaps they remove the SEM when something is
sold out?