On 10/14/2017 3:09 PM, Cheri wrote:
> "Casa lo pensa" > wrote in message
> news
>> On 10/14/2017 1:12 PM, wrote:
>>> On Sat, 14 Oct 2017 10:30:07 -0700, "Cheri" >
>>> wrote:
>>>
>>>>
>>>>
>>>> I bought an Acer Chromebook for my brother from Amazon, it came
>>>> several days
>>>> late. I don't believe I've ever complained to them for things being
>>>> late,
>>>> but I was going to see him while he's recovering from medical issues
>>>> and
>>>> wanted to take it with me so I was disappointed and let Amazon know.
>>>> They
>>>> gave me a 20% refund which was around $36.00, refunded the same day
>>>> as the
>>>> complaint. Excellent customer service. BTW, to greg and
>>>> joannotjoann, thanks
>>>> for the recommendation, it's really great for him.
>>>
>>> They guarantee 2 day shipping, they DO NOT guarantee it will ship
>>> today, OR tomorrow, OR any other day.
>>>
>>>
>>>
>>>
>>>
>> They also MISS their guarantees much more frequently in the last year
>> or so.
>
>
> I have had it happening more frequently, but usually it doesn't matter
> so I don't complain. I'm definitely noticing a breakdown in the arrival
> time in the past year, but customer service when contacting them is
> wonderful, I like the fact that you can choose to have them call you
> back within a minute or two, and they always do.
>
> Cheri
All true.
I think those new distribution centers they are building will handle the
demand well.