On Sat, 14 Oct 2017 14:09:18 -0700, Cheri wrote:
>"Casa lo pensa" > wrote in message
>news
>> On 10/14/2017 1:12 PM, wrote:
>>> On Sat, 14 Oct 2017 10:30:07 -0700, "Cheri" >
>>> wrote:
>>>
>>>>
>>>>
>>>> I bought an Acer Chromebook for my brother from Amazon, it came several
>>>> days
>>>> late. I don't believe I've ever complained to them for things being
>>>> late,
>>>> but I was going to see him while he's recovering from medical issues and
>>>> wanted to take it with me so I was disappointed and let Amazon know.
>>>> They
>>>> gave me a 20% refund which was around $36.00, refunded the same day as
>>>> the
>>>> complaint. Excellent customer service. BTW, to greg and joannotjoann,
>>>> thanks
>>>> for the recommendation, it's really great for him.
>>>
>>> They guarantee 2 day shipping, they DO NOT guarantee it will ship
>>> today, OR tomorrow, OR any other day.
>>>
>>>
>>>
>>>
>>>
>> They also MISS their guarantees much more frequently in the last year or
>> so.
>
>
>I have had it happening more frequently, but usually it doesn't matter so I
>don't complain. I'm definitely noticing a breakdown in the arrival time in
>the past year, but customer service when contacting them is wonderful, I
>like the fact that you can choose to have them call you back within a minute
>or two, and they always do.
And if they do miss the two day deadline, they have always offered me
something in compensation, even if it's just $15 off Amazon Pantry. And I
have never complained, they just offer.
--
She may contain the urge to run away
But hold her down with soggy clothes and breeze blocks