On 10/14/2017 10:19 PM, Lesmond wrote:
> On Sat, 14 Oct 2017 14:09:18 -0700, Cheri wrote:
>
>> "Casa lo pensa" > wrote in message
>> news
>>> On 10/14/2017 1:12 PM, wrote:
>>>> On Sat, 14 Oct 2017 10:30:07 -0700, "Cheri" >
>>>> wrote:
>>>>
>>>>>
>>>>>
>>>>> I bought an Acer Chromebook for my brother from Amazon, it came several
>>>>> days
>>>>> late. I don't believe I've ever complained to them for things being
>>>>> late,
>>>>> but I was going to see him while he's recovering from medical issues and
>>>>> wanted to take it with me so I was disappointed and let Amazon know.
>>>>> They
>>>>> gave me a 20% refund which was around $36.00, refunded the same day as
>>>>> the
>>>>> complaint. Excellent customer service. BTW, to greg and joannotjoann,
>>>>> thanks
>>>>> for the recommendation, it's really great for him.
>>>>
>>>> They guarantee 2 day shipping, they DO NOT guarantee it will ship
>>>> today, OR tomorrow, OR any other day.
>>>>
>>>>
>>>>
>>>>
>>>>
>>> They also MISS their guarantees much more frequently in the last year or
>>> so.
>>
>>
>> I have had it happening more frequently, but usually it doesn't matter so I
>> don't complain. I'm definitely noticing a breakdown in the arrival time in
>> the past year, but customer service when contacting them is wonderful, I
>> like the fact that you can choose to have them call you back within a minute
>> or two, and they always do.
>
> And if they do miss the two day deadline, they have always offered me
> something in compensation, even if it's just $15 off Amazon Pantry. And I
> have never complained, they just offer.
>
Hmmm...gotta ask next time, tnx.