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Posted to rec.food.cooking
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OT Amazon Customer Service when Prime items are late
On Sat, 14 Oct 2017 23:19:56 -0700, Cheri wrote:
>"Lesmond" > wrote in message
. 8...
>> On Sat, 14 Oct 2017 14:09:18 -0700, Cheri wrote:
>>
>>>"Casa lo pensa" > wrote in message
>>>news
>>>> On 10/14/2017 1:12 PM, wrote:
>>>>> On Sat, 14 Oct 2017 10:30:07 -0700, "Cheri" >
>>>>> wrote:
>>>>>
>>>>>>
>>>>>>
>>>>>> I bought an Acer Chromebook for my brother from Amazon, it came
>>>>>> several
>>>>>> days
>>>>>> late. I don't believe I've ever complained to them for things being
>>>>>> late,
>>>>>> but I was going to see him while he's recovering from medical issues
>>>>>> and
>>>>>> wanted to take it with me so I was disappointed and let Amazon know.
>>>>>> They
>>>>>> gave me a 20% refund which was around $36.00, refunded the same day as
>>>>>> the
>>>>>> complaint. Excellent customer service. BTW, to greg and joannotjoann,
>>>>>> thanks
>>>>>> for the recommendation, it's really great for him.
>>>>>
>>>>> They guarantee 2 day shipping, they DO NOT guarantee it will ship
>>>>> today, OR tomorrow, OR any other day.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>> They also MISS their guarantees much more frequently in the last year or
>>>> so.
>>>
>>>
>>>I have had it happening more frequently, but usually it doesn't matter so
>>>I
>>>don't complain. I'm definitely noticing a breakdown in the arrival time in
>>>the past year, but customer service when contacting them is wonderful, I
>>>like the fact that you can choose to have them call you back within a
>>>minute
>>>or two, and they always do.
>>
>> And if they do miss the two day deadline, they have always offered me
>> something in compensation, even if it's just $15 off Amazon Pantry. And I
>> have never complained, they just offer.
>
>Yes, they do have great customer service, and many times I do choose the
>shipping that takes longer because I don't need it right away and get a
>dollar credit on Kindle books. I buy a lot of books. Good to see you here.
>
I get around.
--
She may contain the urge to run away
But hold her down with soggy clothes and breeze blocks
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