FoodBanter.com - View Single Post - OT Amazon Customer Service when Prime items are late

Cheri[_3_]

"Lesmond" > wrote in message
...
> On Sat, 14 Oct 2017 23:19:56 -0700, Cheri wrote:
>
>>"Lesmond" > wrote in message
.8...
>>> On Sat, 14 Oct 2017 14:09:18 -0700, Cheri wrote:
>>>
>>>>"Casa lo pensa" > wrote in message
>>>>news >>>>> On 10/14/2017 1:12 PM, wrote:
>>>>>> On Sat, 14 Oct 2017 10:30:07 -0700, "Cheri" >
>>>>>> wrote:
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I bought an Acer Chromebook for my brother from Amazon, it came
>>>>>>> several
>>>>>>> days
>>>>>>> late. I don't believe I've ever complained to them for things being
>>>>>>> late,
>>>>>>> but I was going to see him while he's recovering from medical issues
>>>>>>> and
>>>>>>> wanted to take it with me so I was disappointed and let Amazon know.
>>>>>>> They
>>>>>>> gave me a 20% refund which was around $36.00, refunded the same day
>>>>>>> as
>>>>>>> the
>>>>>>> complaint. Excellent customer service. BTW, to greg and
>>>>>>> joannotjoann,
>>>>>>> thanks
>>>>>>> for the recommendation, it's really great for him.
>>>>>>
>>>>>> They guarantee 2 day shipping, they DO NOT guarantee it will ship
>>>>>> today, OR tomorrow, OR any other day.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>> They also MISS their guarantees much more frequently in the last year
>>>>> or
>>>>> so.
>>>>
>>>>
>>>>I have had it happening more frequently, but usually it doesn't matter
>>>>so
>>>>I
>>>>don't complain. I'm definitely noticing a breakdown in the arrival time
>>>>in
>>>>the past year, but customer service when contacting them is wonderful, I
>>>>like the fact that you can choose to have them call you back within a
>>>>minute
>>>>or two, and they always do.
>>>
>>> And if they do miss the two day deadline, they have always offered me
>>> something in compensation, even if it's just $15 off Amazon Pantry. And
>>> I
>>> have never complained, they just offer.
>>
>>Yes, they do have great customer service, and many times I do choose the
>>shipping that takes longer because I don't need it right away and get a
>>dollar credit on Kindle books. I buy a lot of books. Good to see you here.
>>
>
> I get around.

I'm glad you do.

Cheri