jmcquown wrote:
> Some years ago I bought a box of Red Baron brand 'Scrambles'.* They
> are small individual size breakfast "pizzas", two per box.* I
> recall they were pretty good so last week I bought another box.* Uh
> oh.
>
> I went on the company website and sent them an email.* I wrote:
>
> "Used to be the Scrambles breakfast pizza crisped up just fine in
> the microwave. They each came with a little grey crisping tray that
> went up the sides of the crust. Now all you have is a little round
> disc which doesn't do a darn thing to promote "crisping" in the
> microwave. I am highly disappointed in this change. I'll bake the
> one remaining Scrambles (too bad I don't own a toaster oven) but
> after this I will not buy this product again."
>
> I got an almost immediate response:
>
> "My apologies for the concern with the pizzas and your disappointment.
>
> When you are shopping for the breakfast scrambles, be sure to check
> the Product Identification Code printed by the best use by date.
> If the code starts with 7F, the round microwave tray will be
> included.* If the code starts with 31, the square microwave tray
> will be included.
>
> I am mailing you a complimentary coupon for another product which
> should arrive within the next 3 weeks.
>
> Sincerely,
>
> Andrea
> Consumer Experience Representative"
>
> WTH?* I replied:
>
> "Thank you, but do you really expect me (or any consumer) to know
> this and check each product code before selecting an item off the
> freezer shelf?* Why make it so difficult for the consumer?* That's
> called making people jump through hoops.* Or making excuses for why
> you changed the product design.
>
> Thanks, but I really don't want a coupon.* I will bake the other
> one and will not be buying this product again."
>
> Their response was:
>
> "Your additional comments have been added to our report which has
> been sent to our Quality Assurance Team.* If you change your mind
> about getting the coupon, let us know."
>
> Whew!* Glad I got that off my chest.
>
> Jill

I bet you were stoned on your ass the first time you tried them and
thought it was good vittles.