"PENMART01" > wrote in message
...
> For the curious...
>
> About a week ago I received the three replacements from Penzeys... the bay
> leaves looked much nicer, more uniformly colored and sized and very few
> were
> broken.... the oregano looked fresh, was a nice shade of green and the
> package
> contained no dust... the marjoram was also a nicer color, contained
> practically
> no dust and best of all contained no tampon stringie thingie. I was
> happy, so
> I thought. Let me back up a bit, my original phone call to Penzeys
> concluded
> with the agreement that they would include a USPS postage sticker with the
> new
> products and I would return the questionable items (returning the products
> was
> at my suggestion, the person I spoke with never suggested any such thing).
> And
> so I packed up the three items in the original Penzeys carton, included a
> copy
> of the statement, taped the carton and placed it in my car, all ready to
> ship
> when on my trip to the post office the replacements would arrive. A few
> days
> passed and I drove to the post office to retrieve my mail and the
> replacement
> package was there, great... or so I thought. I quickly opened the carton,
> the
> replacement products were fine, there was even a sample of prime rib
> seasoning
> (of course I had plenty at home - guess they don't check customer history
> before choosing a sample),

<snip>

As to the samples: they don't check. I had 6 'samples' of Pasta Sprinkle in
my cabinet. Handed 1 or 2 out, dumped the rest in a bigger container.