PENMART01 wrote:

> For the curious...
>
> About a week ago I received the three replacements from Penzeys... the bay
> leaves looked much nicer, more uniformly colored and sized and very few
were
> broken.... the oregano looked fresh, was a nice shade of green and the
package
> contained no dust... the marjoram was also a nicer color, contained
practically
> no dust and best of all contained no tampon stringie thingie. I was
happy, so
> I thought. Let me back up a bit, my original phone call to Penzeys
concluded
> with the agreement that they would include a USPS postage sticker with the
new
> products and I would return the questionable items (returning the products
was
> at my suggestion, the person I spoke with never suggested any such thing).
And
> so I packed up the three items in the original Penzeys carton, included a
copy
> of the statement, taped the carton and placed it in my car, all ready to
ship
> when on my trip to the post office the replacements would arrive. A few
days
> passed and I drove to the post office to retrieve my mail and the
replacement
> package was there, great... or so I thought. I quickly opened the carton,
the
> replacement products were fine, there was even a sample of prime rib
seasoning
> (of course I had plenty at home - guess they don't check customer history
> before choosing a sample), but no return postage sticker was included,
rats....
> what to do. I thought I really didn't want to bring the return package
home,
> have to make another call to Penzeys explaining how their imbecile
neglected to
> include the sticker and then have to make yet another trip to the post
office
> and perhaps they still wouldn't remember the postage sticker... and so I
said
> frig em, and I offered the products to some guy who happened to be in the
post
> office and was admiring my spices, I didn't know him. I explained how
there
> was nothing wrong (except for the questionable string), the packages were
> sealed, but I wasn't satisfied having to pay full price for what I
considered
> less than first quality products... the fellow was happy to take the
products
> off my hands (he said hunting season was nigh and he could use them...
hmm,
> perhaps someone who actually ate the deer). When I arived home I called
> Penzeys to tell them what had transpired, that there was no postage
sticker and
> that I gave the products away because I was not about to make another trek
to
> the post office (2.6 miles each way) for naught. The person on the phone
> essentially said "no biggie" and I figured it was all over. I went to the
post
> office a week later (yesterday) and lo and behold, there was an envelope
from
> Penzeys containing the postage sticker... what kinda flip-flopping Kerry
> Imbeciles work for Penzeys... I voted for the postage sticker before I
voted
> against it... sheesh!


Were the phone people based in India? Doesn't sound too dissimilar to my
experiences in calling tech support with a problem, i.e. a mishegoss :-|

Someone surely mentioned this before, but have you taken a gander at:

www.thespicehouse.com

Might be worth a try, they have good spices...

--
Best
Greg