We moved into a home with Kitchenaid Superba Side by Side
Refridgerator and the unit loses temurature on the refridge side. We
have had numerous service calls for the same problem under warranty.
We have had parts replaced numerous times. We have since taken out an
extended warranty through Kicthen Aid and have had about 6 service
calls for the same issue. We think our unit is a lemon. Kitchen Aid
has brought out three different service agencies and each time the
unit fails they want the last service company to come back and fix it
again. When this fails, they want a different company to come out.
It's obvious that our unit is a lemon and Kitchenaid always says, just
one more call and it will be fixed. I know that there is a lemon
policy that says that more than three times to fix the same problem is
cause for them to provide a replacement unit. Problem is that it seems
this is a never ending process of sending out a serviceman. Each time
the unit starts to fade, we stop buying groceries for several weeks.
Then we are often left without a fridge over the weekend or longer
with small children. How do you work with Kitchenaid to make them hold
their end of the extended service contract?

PS they have a clause for spoiled food of $200 per calander year. What
do I do if the unit continues to fail and we have more claims than
this?

Any help or advice would be greatly appreciated.