"Jeff" > wrote in message
om...
> We moved into a home with Kitchenaid Superba Side by Side
> Refridgerator and the unit loses temurature on the refridge side. We
> have had numerous service calls for the same problem under warranty.
> We have had parts replaced numerous times. We have since taken out an
> extended warranty through Kicthen Aid and have had about 6 service
> calls for the same issue. We think our unit is a lemon. Kitchen Aid
> has brought out three different service agencies and each time the
> unit fails they want the last service company to come back and fix it
> again. When this fails, they want a different company to come out.
> It's obvious that our unit is a lemon and Kitchenaid always says, just
> one more call and it will be fixed. I know that there is a lemon
> policy that says that more than three times to fix the same problem is
> cause for them to provide a replacement unit. Problem is that it seems
> this is a never ending process of sending out a serviceman. Each time
> the unit starts to fade, we stop buying groceries for several weeks.
> Then we are often left without a fridge over the weekend or longer
> with small children. How do you work with Kitchenaid to make them hold
> their end of the extended service contract?
>
> PS they have a clause for spoiled food of $200 per calander year. What
> do I do if the unit continues to fail and we have more claims than
> this?
>
> Any help or advice would be greatly appreciated.

Call your state attorney general's office and/or take a look at their
website. Most AG offices have a consumer protection division. Ask them
about your state's warranty laws and "lemon" laws. Often you need only have
proof of a specific number of repairs in a set time to qualify for relief.
If you do have some consumer protection laws on your side, you will get
better cooperation from Kitchen Aid.