"Edwin Pawlowski" > wrote in message
...
>
> "The Ranger" > wrote in message
>>> Pity the checker-outer didn't speak first.
>>
>> And get publicly reprimanded (or lose his/her job) because the
>> self-centered, Yes -- As A Matter of Fact -- Your Universe Does
>> Revolve Around Me, "customer" chose to break an unenforceable
>> policy?
>
>> The Ranger
>
> The checker outer should be given a reward, not a reprimand. The manager
> and at least some of the clerks at our local Stop & Shop have the balls to
> tell a customer "no". I'm not saying 14 items in the 12 and fewer, but
> a full cart just won't go.
> It can be an enforceable policy if the store wants it to be.

What often happens is the express cashier has no customers for a couple of
minutes, while non-express lines are long. A customer with a several items
too many makes a move toward the express lane, and the cahiser, thinking
she's being nice, waves her in. Then, immediately, 2 or 3 legitimate express
customers show up at once, and the cashier is caught. She can't tell the
first lady to leave.

-T