The Ranger > wrote in
message ...
> Rod Speed > wrote
>> The Ranger > wrote
>>> Melba's Jammin' > wrote
>>>> George > wrote

>>>>> Abuse of Express X-items-or-less Lane elided

>>>> Pity the checker-outer didn't speak first.

>>> And get publicly reprimanded (or lose his/her job)
>>> because the self-centered, Yes -- As A Matter of
>>> Fact -- Your Universe Does Revolve Around Me,
>>> "customer" chose to break an unenforceable policy?

>> Mindless stuff. Of course its enforceable. No store
>> has any legal obligation to accept a particular customer
>> whose behaviour is unacceptible as long as that isnt
>> done on the basis of race etc.

> No store has a legal obligation to stay in business, either,

No store is gunna go out of business enforcing express
lane rules, as long as that is done sensibly and isnt done
when the customer is only an item or two over the limit.

> and negative press will assure that occurs.

Complete and utter drivel. Its likely to ATTRACT
customers to that store when they know that the
express lane wont have arseholes that are well
over the limit in it except when its empty etc.

> Negative "stories" (experiences) are spread quicker
> than any positive experiences by a 10:1 ratio.

True in spades when the express lane limits ARENT enforced, stupid.

> Every person a manager or clerk ****es off will immediately,
> and often indefinitely, go tell a twisted tale of woe to
> everyone (friend and stranger, it won't matter) that
> doesn't make haste trying to get away from them.

Mindless silly stuff, like the original.

> And those same reluctant listeners will spread that 2nd-hand tale of
> woe to another 10 people, personalizing it to draw in more listeners.

They're MUCH more likely to spread the word that the
express lane rules are adhered to in the particular store.

> Pretty soon the store doesn't have enough customers
> to stay open because they rigidly enforced some rules.

Never said a word about rigidly.

> That's why no one wants to be an
> ogre about express lane enforcement.

Never said a word about an ogre either.

> They _will_ miss that customer's money -- and
> everyone that believed her story and stayed away.

And they'll gain the customers who use the express lanes and
like to see them used only by customers who are in a hurry.

>>> The only time I saw a manager move a customer with
>>> too many items from an express lane to the end of
>>> another line was when he was moving on to another
>>> job. He got a round of applause from those of us in
>>> both express lanes. (Lucky's, 8/91, White and Alum
>>> Rock.)

>> Then that is obviously why arseholes have noticed
>> they can get away with flouting the express lane rule.

> Right...

Fraid so.