In article > ,
"Edwin Pawlowski" > wrote:

> What do you do then? Become complacent and say nothing? IMO, if the rude
> person gets away with it they will continue being rude. If people open
> their mouths and voice their opinion, maybe the rude person will be
> reluctant to pull the same stunt again.

But there's a difference between becoming outraged and opening your
mouth to say something. In a way (I think), becoming outraged at mere
rudeness is sort of its own incivility. If the person ahead of me has 25
items on a 12 items or few line, I'll say something--but I won't froth
at the mouth over it. I think I get better results if I approach the
issue as if they've made an oversight, like they didn't see the express
aisle sign. Sometimes giving them a face-saving way out better resolves
the issue.


> If the customer in front of me is a frail 90 year old person and it takes he
> a few minutes longer to get the money out, load the cart, I'll give them all
> the time they needs. I'm willing to assist with heavy packages if needed.
> But the 30 item person should wait like everyone else.

Oh, another thing: people who don't take their money out until all of
the items pass through the scanner. It's almost like they're startled:
"oh, I have to *pay*?" This tends to be worse with women--simply because
they tend to have to take more steps to get to their money (wallet
inside a purse and all) then do men.

--
to respond (OT only), change "spamless.invalid" to "optonline.net"

<http://www.thecoffeefaq.com/>